London House Cleaning Privacy Policy
This Privacy Policy explains how London House Cleaning collects, uses, stores and protects personal data relating to all customers and prospective customers within our London service area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.
By using our services, making an enquiry, or otherwise providing your personal data to London House Cleaning, you acknowledge that you have read and understood this Privacy Policy.
Who this Privacy Policy applies to
This Privacy Policy applies to all London House Cleaning customers and prospective customers located within our service area in London. It covers individuals who:
Make enquiries about our house cleaning services.
Book or receive house cleaning services from us.
Interact with us by phone, in writing, or through any other communication channel where personal data is provided.
This Privacy Policy does not apply to employees, contractors or suppliers, who will be provided with separate privacy information where required.
Types of personal data we collect
We only collect personal data that is necessary for the purposes described in this Privacy Policy. The types of personal data we may collect include:
Identification and contact details, such as your name, address, and general location information necessary to reach your property, and other contact details you choose to provide.
Service and booking information, such as the type of cleaning service requested, frequency of visits, property type and size, access instructions, and preferred dates and times.
Payment and billing information, such as details required to process payments and maintain financial records. We do not store full card details if payments are processed through a third party provider.
Communication records, such as emails, messages and notes of conversations relating to enquiries, bookings, feedback, complaints, or other interactions with us.
Usage and technical information, where relevant, such as information about how you interact with our website or online booking tools, including basic device and browsing data provided through standard web technologies.
How we collect personal data
We may collect personal data in the following ways:
Directly from you, when you contact us to request a quote, make a booking, amend an appointment, provide feedback, or communicate with us in any other way.
Automatically, when you interact with our website or online systems, through the use of standard cookies or similar technologies, subject to your cookie settings.
From third parties, such as payment processors, online booking platforms or marketing partners, where this is necessary to provide our services and always in accordance with data protection law.
Lawful basis for processing your personal data
We rely on one or more of the following lawful bases to process your personal data:
Performance of a contract: We process personal data to enter into and perform our contract with you, including handling enquiries, managing bookings, delivering cleaning services, and communicating with you about your appointments.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This can include managing and improving our services, responding to enquiries, ensuring security, and maintaining business records.
Legal obligation: We may process certain personal data to comply with legal and regulatory requirements, such as tax, accounting and health and safety obligations.
Consent: In some cases, we may rely on your consent, for example for certain types of marketing communications or where consent is required for the use of specific cookies or similar technologies. Where processing is based on consent, you can withdraw your consent at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide and manage house cleaning services, including processing enquiries, creating and managing bookings, allocating cleaning staff, and delivering services at your property.
To communicate with you, including sending booking confirmations, service updates, reminders, and responding to your questions, feedback or complaints.
To process payments and manage invoicing, refunds and related financial transactions.
To manage our business operations, including service quality monitoring, staff training, planning and resource allocation, and improving our services.
To comply with legal and regulatory requirements and to establish, exercise or defend legal claims when necessary.
To send you service-related information and, where permitted, relevant marketing communications about London House Cleaning services. You can opt out of marketing at any time.
Data sharing and processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes set out in this Privacy Policy. These third parties act as data processors or, in some cases, as independent controllers.
Data processors are service providers that process personal data on our behalf and according to our instructions. They may include:
Payment processing providers that handle payments and refunds.
IT and hosting providers that support our systems, website and data storage.
Scheduling, booking or customer management platforms we use to administer appointments.
Professional advisers, such as accountants or legal advisers, where necessary for business management and compliance.
We ensure that all data processors are bound by appropriate contractual obligations to protect your personal data and to process it only in accordance with our instructions and applicable data protection laws.
We may also share personal data when required by law, in response to lawful requests from public authorities, or in connection with legal proceedings or the sale or restructuring of our business.
International data transfers
Where any of our service providers or their servers are located outside the United Kingdom, your personal data may be transferred internationally. In such cases, we will ensure that appropriate safeguards are in place to protect your data, such as the use of standard contractual clauses or reliance on an adequacy decision, in accordance with data protection law.
Data retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
In general:
Customer and booking records are retained for a period necessary to manage your relationship with us and for a reasonable time afterwards, in case of queries, complaints or potential legal claims.
Financial records are typically retained for the period required by tax and accounting laws.
Communication records are retained for a period appropriate to the nature of the correspondence and any related service issues.
When personal data is no longer needed, it will be securely deleted, anonymised or otherwise removed from our systems.
Data security
We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and procedures designed to maintain the confidentiality and integrity of personal data.
While we strive to protect your information, no system can be completely secure. You are responsible for keeping any passwords or access codes associated with our services confidential.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions. Your rights include:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you can request that we delete your personal data.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection.
Right to object: You can object to the processing of your personal data where we rely on legitimate interests, and you can always object to receiving direct marketing from us.
Right to data portability: In certain circumstances, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent for processing, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
How to exercise your rights and complaints
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact London House Cleaning using the contact details provided on our website or through the usual communication channels you use to reach us.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can address your concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data, or legal requirements. We will make the updated version available and indicate the date of the latest revision. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.